Returns & Exchanges
At Sneakers shop dz, we want you to be fully satisfied with your purchase. If your new sneakers aren't the perfect fit, you can return or exchange them within 14 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and the reason for your return or exchange.
Pack the Sneakers
Place the sneakers back in their original box and ensure they are securely wrapped in a protective outer shipping layer to prevent damage.
Ship to Our Warehouse
Send the package back to our designated returns center using a tracked courier service; shipping costs for returns are the responsibility of the customer.
Inspection and Refund
Once we receive and inspect the items for quality assurance, we will process your exchange or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing